71%
of government IT systems in developed nations are classified as legacy — with many over 30 years old
Public services running on systems older than the civil servants using them. COBOL-based benefit systems. Paper-based licensing. Batch processing in a real-time world.
Source: US Government Accountability Office
80%
of government digital transformation projects fail to deliver expected outcomes
The public sector has the greatest need for digital transformation and the most structural barriers to achieving it. Technology is rarely the hardest part.
Source: McKinsey Public Sector Research
2-8 weeks
average processing time for government services that should take minutes
Not because the work is complex. Because the systems are slow, manual, and not designed for the citizen they are supposed to serve.
Source: Government Digital Service Research